How to Run an Employee Grievance Procedure (Steps + Forms)

If you’re managing a growing team and suddenly dealing with complaints, tough conversations, and “What’s the right way to handle this?” moments—you’re not alone. I put together a practical guide that breaks down exactly how to run a fair, defensible employee grievance procedure without slowing the business down.

We cover:

• How to set up a clear, plain-English grievance policy that actually gets used​
• When to try informal resolution—and when to escalate immediately
• he step-by-step process for intake, acknowledgment, investigation, and decisions
• Templates for forms, notices, timelines, and outcome letters
• How to prevent retaliation and separate roles so the process stays neutral
• What to change for union, group, or policy-level grievances
• The key metrics that help you track fairness, speed, and consistency

If you’ve ever wished for a clean, repeatable way to handle complaints—one that protects your people and protects the business—this guide is for you.

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​Read the full guide here.​

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